About Us
Adjustable Beds 'R Us, A division of Relief Mart,
Inc., is here to bring the best memory foam mattress
and adjustable bed combinations available to you. We
have several goals for each and every transaction.
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Consumer education
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Customer Service
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Problem-Free delivery
•
Customer Satisfaction
We strive to make sure that you are never surprised
with your purchase. We do this by gladly taking your
phone calls and emails and answering any questions
you might have. Feel free to let us know about
medical concerns, size and/or space limits,
deadlines, or any other factors you are considering
when making your purchase. All of our sleep
specialists are thoroughly trained on all of our
products at our corporate headquarters in Westlake
Village, CA. If for any reason we are unable to
answer your questions, we will research the topic
and contact you promptly.
Delivery
We do have two options for delivery. The express
delivery usually takes one to two weeks, and does
not have in-home set up available. The adjustable
bed bases require little set-up, but are quite
heavy. This is also a more costly method. Our
standard delivery is much cheaper, includes in-home
set up at no additional cost, but will require 3 - 6
weeks for delivery. While we do our best to keep all
sizes of adjustable beds and mattresses in stock at
all times, sometimes manufacturer limitations or
unforeseen problems do interrupt this process. If we
are not able to ship your order within 10 days of
the date of purchase, we will make every effort to
contact you and advise you of the situation. Please
contact a customer care representative if you have
any questions about shipping.
Mattress Sleep Trial
All memory foam, latex foam, and combination memory
foam and latex foam mattress that we sell are
covered by our 120 night sleep trial. Simply put,
you have 120 nights to evaluate the mattress for
comfort and performance. If you are not satisfied at
any point during the sleep trial for any reason you
may return or exchange the mattress. The trial
period begins the day you receive your new set. IF
you choose to return the mattress, you will be
responsible for shipping the mattress back to us.
You must contact our customer service department for
an RMA (return merchandise authorization) number.
Mattresses sent back to us without an RMA number are
subject to refusal. If you choose to exchange your
mattress, you will be responsible for return
shipping of your mattress, however we will send a
replacement without additional cost. Since we
custom-design mattress to fit special needs, we
often strive to correct the problem you have or
exchange the mattress.
Mattress Warrantee
For a period of 30 years from the date of purchase
we guarantee that our mattresses will be free from
material or manufacturing defects. For a period of
10 years, this will include total repair or
replacement (at our discretion). For the balance of
the guarantee, you will be responsible for the
pro-rated value of the mattress. In the 11th year of
ownership, you will be responsible for 33.3% of the
value of the mattress, and this will increase by
3.3% each year thereafter. You are responsible for
all shipping for repairs or replacement under
warrantee.
Adjustable Bed warrantee
Leggett and Platt manufactures the finest adjustable
bed bases in the would. If you are not satisfied
with the adjustable bed base, you must contact
Leggett and Platt directly. The S-Cape II model
adjustable bed base comes with a 20 year warrantee
through the manufacturer. We cannot and will not
accept any returns on adjustable beds for any reason
other than damage during transit.